At Ayla Trails, we are committed to delivering your travel gear quickly and securely, no matter where your adventure begins. This Shipping Policy outlines how your order is processed and shipped once your purchase is confirmed.

Order Processing
All orders are processed within 1–3 business days after receiving your order confirmation. Orders placed on weekends or holidays will be processed on the next business day. Once your order is processed, it is handed over to our logistics partners for delivery.

Order Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment in real time. Please allow up to 24 hours for the tracking information to update.

Shipping Carriers
We partner with reliable local and international courier services to ensure secure delivery to your location. Carrier selection is based on the delivery destination and service availability.

Shipping Fees
Shipping charges, if applicable, will be calculated and displayed at checkout. We occasionally offer free shipping promotions, which will be clearly indicated on our site or during checkout.

Failed Delivery Attempts
If a delivery attempt fails due to an incorrect address or unavailability, our courier partner will typically make one or more redelivery attempts. Please ensure your contact and shipping details are accurate to avoid delays.

Damaged Packages
If your package arrives visibly damaged, please refuse delivery if possible and contact us immediately at [email protected]. If you accept the package and find damaged items inside, notify us within 48 hours of delivery with clear photos and a description.

Lost or Missing Shipments
If your tracking number shows your order as delivered but you have not received it, please contact us at [email protected]. We will work with the carrier to investigate and resolve the issue promptly.

Contact Us
For any shipping-related questions or assistance, you can contact our customer support team at [email protected].